PalletAuditsWhat evidence to keep for a pallet dispute
BOLs, receiving records and transaction numbers: the paperwork that settles a disagreement with the pallet company.
Keep these
- Signed BOLs for every outbound load on pooled pallets, with the pallet count and type written on them.
- Receiving records for inbound loads: date, supplier, PO or ASN, and the pallets actually received.
- Declaration transaction numbers from the pallet company's portal.
- Count sheets with the date, time cut-off and who counted.
How to use them
Send disputes line by line: date, reference, customer or supplier, pallets, and what your records show instead. Oldest lines first: they're the hardest to get accepted later.
Your agreement sets how long you have to dispute. If you don't know the window, ask for it in writing.
Find your missing pallets
PalletAudits matches every shipment to a declared transfer and lists what to declare, dispute and recount. Your first audit is free.
Run a free audit See a sampleMore guides
Lost pallet charges: what they are and how to reduce them
Shipping pooled pallets to customers outside the pallet network
Got a lost-pallet bill? What to check before you pay
Pallet rent and late declarations: how the days add up
Seven reasons a pooled pallet account drifts
Pooled pallets moving to your own sites and co-packers
General information, not advice about any specific contract. Your agreement with the pallet company sets the actual fees and deadlines.