PalletAuditsRefused loads: when the pallets come back but the declaration stands
A load you declared to a customer comes back refused. Unless the declaration is corrected, the pallets are on the customer's account and your floor at the same time.
What goes wrong
You ship and declare a load. The customer refuses it and the carrier brings it back. Your WMS receives it, but the declaration to the customer is still on the pallet company's books, so the pallets are counted twice: once with the customer, once on your floor.
What to do
When a refused load is received back, correct or reverse the original declaration.
Upload your receipts with every audit: PalletAudits finds loads that came back by matching the receipt to the original shipment's reference and customer, and lists them to correct.
Find your missing pallets
PalletAudits matches every shipment to a declared transfer and lists what to declare, dispute and recount. Your first audit is free.
Run a free audit See a sampleMore guides
Lost pallet charges: what they are and how to reduce them
Shipping pooled pallets to customers outside the pallet network
Got a lost-pallet bill? What to check before you pay
Pallet rent and late declarations: how the days add up
Seven reasons a pooled pallet account drifts
Pooled pallets moving to your own sites and co-packers
General information, not advice about any specific contract. Your agreement with the pallet company sets the actual fees and deadlines.